MEDIT Terms of Service

LAST UPDATED: [08.28.2025]

Welcome to Medit Link.

These Terms of Service (“Terms” and/or the “Agreement”) set out to define the rights, obligations and responsibilities between Medit (“Company”, “we”, “us” or “our”) and you (“member”), and other necessary matters, in connection with the use of the Medit Link platform (Web/App version), the software (Apps) provided through the platform, cloud-based services and any related services (collectively, the “Services”) operated and provided by the Company.

The Services are intended for use by Dental professionals such as dentists and dental technicians. To use the Services, a member may need compatible devices, internet access, and Medit Link software or App as well as periodic updates. You must be at least 14 years old to use the Services.

These Terms constitute a service agreement between a member and the Company when the member applies for membership by agreeing to these Terms and filling out the membership form prescribed by the Company with required information (such as email address, mobile phone number, etc.), and the Company accepts the application.

By agreeing to these Terms, you also acknowledge and agree that any personal data and patient information you provide through the Services will be processed in accordance with our [Privacy Policy] and, where applicable, our [Data Processing and Business Associate Agreement (DP-BAA)], which together govern how such data is collected, used, stored, and disclosed.

[Medical Disclaimer]
All information and Content provided through the Services are intended solely for general informational purposes and to assist clinical decision-making. Such information does not constitute professional medical advice, diagnosis, or treatment, and under no circumstances should it be considered a substitute for the clinical judgment of a qualified dental professional. All medical actions and final decisions must be made independently and under the sole responsibility of a qualified dental practitioner.

I. Effect and Modification of Terms

We make available these Terms in a way that members can easily access, such as on the initial page of the Services or on a linked page.

Please be advised that we reserve the right to amend these Terms, in whole or in part, from time to time at our sole discretion to the extent that such amendment does not violate applicable laws. We will notify members of an effective date and reasons for the change at least 7 days in advance (or 30 days in advance for material changes) through a notice within the Services, by email, push notifications, etc. before we make changes to these Terms. Unless a member explicitly indicates an intent to reject the changed Terms by the effective date, or the member’s continued use of the Services after the effective date is deemed that the member has agreed to the changed Terms.

If a member does not agree to the changed Terms, either the member or we may terminate the member’s agreement to these Terms and account.

For matters not stipulated in these Terms, we follow relevant laws (including the Act on the Consumer Protection in Electronic Commerce, etc.), our policies, guidelines, notices within Services, and general business practices.

II. Provision, Modification and Discontinuation of Services

1. Provision of the Services

Our Services include the followings:

• Services developed and offered by us, including the downloading, installation, and use of software (including apps) and Content provided through our platform (Medit Link)
• Intermediary or agency services for the browsing, purchase and use of services or Content provided by third-party providers; and
• Other services we designate.

For the purpose of these Terms, “Content” refers to any data or information expressed in the form of codes, text, audio, sound, images, or video used in an information and communications network, including materials provided by the Company or third parties through the Services, as well as materials posted or uploaded by members, and includes medical information.

We may update the software used in the Services from time to time, and such updates may be automatically downloaded and installed on a member’s device.

We may limit the number of accounts that a member can create on a device and the number of devices that can be connected to the member’s account.

Members are solely responsible for any access or data fees that may be incurred when using the Services via the internet or mobile networks.

2. Modification or Suspension of the Services

For operational, technical, or policy reasons, we may modify or suspend all or part of the Services. In such cases, we will provide prior notice within a reasonable scope; however, if urgent or unavoidable, we may provide notice afterwards.

With respect to Services provided free of charge, unless otherwise required by law, we are not liable for separate compensation for modification or suspension. For paid Services, an individual purchase agreement applies.

3. Termination of the Services

We may permanently terminate all or part of the Services in the following cases:

• When it becomes technically impossible to operate the Services;
• When there are orders or requests from relevant laws, government or judicial authorities; or
• For reasons such as our business decision, Services restructuring, or expiry of partnerships, etc.

With respect to Services provided free of charge, unless otherwise required by law, we are not liable for compensation for termination. For paid Services, an individual purchase agreement applies.

All rights regarding a member’s Medit ID or Content in an account relating to the Services expire upon the member’s death and, unless otherwise required by law, are not inherited or transferred to a third party.

4. Other Matters

We may access and use a member’s Content for statistical and research purposes.

We may collect and use information provided from a member’s account, scanning equipment, or peripheral devices for the purpose of reviewing quality and usefulness of the Services.

We may display advertisements of the Company or third parties on parts of the Service page provided to member, such as notices or checkout page.

III. Payment and Subscription for Paid Services

1. Payment and Subscription

Members may use paid Services (including paid memberships and paid Contents) by paying the fees through payment methods we specify (credit/debit card, simple payment, bank transfer, Payment Gateway, etc.). Members can find information about our paid services and membership plans at the following links:

• Cloud Storage Plan and Paid Membership Guide
• App-related Paid Services and Membership Plans

We may also act as an intermediary or agent for any paid services provided by third-party providers through the Services. If members use any specific paid Service, an individual purchase agreement is formed between the member and the ultimate provider of that service (Medit or a third party). If the individual purchase agreement is formed between the member and us, the individual purchase agreement coexists and takes precedence over these Terms. If the individual purchase agreement is formed between the member and a third-party provider, the individual purchase agreement applies between the member and that third party, while these Terms shall govern the relationship between the member and us.

A member using paid Services must provide us with a valid payment method and pay all charges within the prescribed period. Members are responsible for paying taxes under the laws and regulations of the country or region having jurisdiction over them.

If we do not receive the fees (including taxes and all incidental expenses) from a member within the prescribed period, we may terminate the provision of paid Services without separate notice, and any issues or damages resulting from restricted access to the paid Services are the member’s responsibility.

If members agree to automatic renewal for a subscription based paid Service, the usage fee will be charged automatically on each billing cycle start date.

We may issue coupons to Medit Link members that provide a fixed amount or percentage discount when purchasing paid services.
The conditions for use, validity period, usage restrictions, and measures taken in the event of misuse of coupons are subject to the Company’s separate operational policies and the details provided on the relevant service pages, and may be changed from time to time.

2. Changes

The types of Services, fees, subscription conditions, and Contents available may change from time to time.

If we change the fees, subscription conditions, or Service Contents that members are already using, we will notify members at least 7 days in advance (or 30 days in advance if the change is unfavorable or material to members).

3. Cancellation and Refund

Cancellation, refund, erroneous payments, and compensation for any disruptions in connection with paid Services shall be governed by applicable laws (including the Act on the Consumer Protection in Electronic Commerce, etc.) and the terms and policies of the seller of the relevant paid Service (Medit or the third-party provider). Notwithstanding the foregoing, if the laws of your jurisdiction require that a refund be provided within a specific period, such legal requirements shall take precedence over these terms.

Members may cancel a paid Service within 7 days from the date of purchase (or from the date the paid Service became available). However, cancellation may be restricted in the following cases, and we notify members of such restrictions before payment:

• If the Service is used or applied immediately upon purchase;
• If the provision of digital Content has started (e.g., download);
• If benefits included in a bundled product have already been used; or
• Other cases where cancellation is restricted by applicable laws or due to the nature of the Service (e.g., in the case of custom-made products such as aligners that are manufactured based on patient- or customer-specific specifications). For more information on aligner products, please refer to the Aligner Order Terms.

Notwithstanding the above restrictions, if the Content provided is different from its display or advertisement, or if the Content is not provided properly due to our fault, member may cancel within 3 months from the date of use or within 30 days from the date member became aware (or could have become aware) of the issue.

If members cancel during a subscription period, unless otherwise stated in a separate notice or individual purchase agreement, members may continue to use the Service until the existing usage period ends. We will stop automatic payments from the next cycle, and unless otherwise stated in a separate notice or individual purchase agreement, payments for the existing usage period are non‑refundable.

If an overpayment by the member is confirmed due to a payment system error, excess payment, or duplicate transaction (hereinafter referred to as “Overpaid Amount”), we will refund the Overpaid amount in full.

Refunds are, in principle, made through the original payment method. However, if refund through the original payment method is not possible, we may refund through a reasonable alternative method. Members must provide us with information necessary for the refund (such as account number and identity verification documents), and if members fail to do so, we are not responsible for any failure or delay in the refund.

IV. Disclaimer on Third-Party Provider Services

If a transaction (such as entering into a purchase agreement) occurs between a third-party provider and a member within the Services, we do not guarantee or assume responsibility for the authenticity, legality, safety, completeness, harmlessness, or noninfringement of any services, Content, products, or information provided by the third-party provider.

If members suffer damage due to a third-party provider’s services, Content, or conduct, the third-party provider is principally responsible. However, if we are found to have committed willful misconduct or gross negligence, we may bear liability to that extent.

We may, without prior notice, suspend, delete, restrict access to, or discontinue the provision or sale of third-party services or Content, if:

• They violate applicable laws or infringe the rights of others;
• False or misleading advertising, or unlawful solicitation is identified;
• There is a security threat such as malware or spyware; or
• They violate our policies or are deemed to interfere with the stable operation of the Services.

If disputes arise between a member and a third-party provider, we may, within a reasonable scope, make efforts such as mediation, providing information, or guidance to help resolve the dispute amicably, but we are not obligated to do so.

V. User Responsibilities

1. General

Members must use the Services only for purposes, scope and methods permitted in these Terms and in compliance with applicable laws and regulations and practices in the country or region of their jurisdiction.

If a member accesses the Services by bypassing restrictions, such as selecting a country or region different from their actual location, the member shall bear full responsibility for any consequences.

Members are solely responsible for all Content they upload, download, transmit, store or otherwise provide through the Services. We bear no responsibility for such Content.

Members shall obtain, in compliance with all applicable laws and regulations (including but not limited to the Personal Information Protection Act, the Medical Services Act, HIPAA, GDPR, and PIPEDA), all legally required consents, authorizations, and approvals from patients prior to providing any patient’s personal information or health information (including Protected Health Information, collectively “Patient Information”) to the Company or the Company’s third-party partners (including overseas transfers). Upon the Company’s request, members must promptly provide proof of having obtained such consent.

The Company shall not be held liable for any disputes, damages, costs, sanctions, or other consequences arising from the member’s failure to obtain or prove the necessary consents, authorizations, or approvals as described above. In the event the Company incurs any loss or damage as a result of such failure, the member shall indemnify and hold the Company harmless.

We reserve the right to determine at any time whether a member’s Content complies with these Terms and our policies, and we may modify, move, or delete such Content without prior notice if we determine that it violates these Terms or our policies.

2. Account Management and Security

Members must manage their account (ID, password, two factor authentication information, etc.) themselves and shall not allow any third party to use, transfer, or lend it. We shall not be liable for any account theft or unauthorized use due to a member’s negligence, unless we have committed willful misconduct or gross negligence. If a member becomes aware that their account has been stolen or used by a third party without authorization, they must immediately notify us, and we may take appropriate measures.

Members are responsible for backing up all important documents, images, and other Content accessed, obtained, or stored through the Services on their own computer or other storage device. We exercise reasonable care in providing the Services, but we do not guarantee that Content accessed, obtained, or stored through the Services will not be damaged or lost.

3. Restricted Uses

Members must not engage in the following acts:

• Stealing another person’s information or payment method;
• Using bandwidth or storage (such as for backups or emails accounts) in excess of what is reasonably limited or allocated;
• Collecting health information and using the Services without a patient’s explicit consent in violation of the law;
• Reverse engineering, decompiling, or attempting to extract source code from the Services;
• Renting, illegally copying, redistributing, reselling, or creating derivative works from the Services in a way that infringes our or third-party providers’ rights;
• Circumventing DRM or security features, or using unauthorized devices or networks;
• Assigning, transferring, delegating, pledging, or otherwise disposing of any status, rights, or obligations under the Agreement to a third party without our prior written consent;
• Posting or distributing pornography, illegal recordings, child sexual exploitation material, hate or discriminatory Content;
• Sending spam, distributing malware, or causing disruption to the Services;
• Violating laws or public order and morals; or
• Any other acts that we reasonably determine to impede operation of the Services.

4. Measures for Breach of Responsibilities

If a member breaches any of these Terms, we may take necessary measures such as suspension of use or access, deletion of Content, termination of account, or reporting to law enforcement authorities, and we shall not be liable for any damages resulting therefrom.

If a member causes damage to us or a third party by violating his/her obligations, the member must compensate all such damages.

VI. Intellectual Property and Related Rights

All ownership, copyrights, and other intellectual property rights in the Services (including graphics, scripts, software, user interfaces, etc.) are owned by the Company or that respective third-party provider, depending on the ultimate source of the Content or Service.

Medit, Medit logo, Medit Link, Medit Link logo, and other marks, graphics, and logos used in connection with the Services are (registered) trademarks of Medit Inc. in Korea and/or other countries. Members are not granted any rights or licenses regarding those trademarks and must not remove, obscure, or alter any proprietary notices (such as trademark and copyright notices) that may be attached to or included in the Services.

By using the Services, members are granted only a limited right to access and use specific services or Content. Nothing in these Terms shall be construed as transferring ownership, licenses, or any proprietary interest in Medit IDs, domain name, or other similar resources used in connection with the Services.

For any Content that members post or upload through the Services, members grant us a nonexclusive, worldwide, royalty-free license (including the right to sublicense) to use such, reproduce, modify, distribute and display such Content for the purposes of operating, improving and promoting the Services. Members must hold legitimate rights to such Content and must not infringe the rights of third parties.

VII. Disclaimer of Warranties and Limitation of Liability

1. Disclaimer of Warranties

We provide the Services and Content “as is” and make no express or implied warranties regarding accuracy, reliability, timeliness or completeness of any material on or accessible through the Services, fitness for a particular purpose, or non‑infringement, except for specifications and safety or performance information of medical devices and software that the Company is legally required to provide as a manufacturer or authorized supplier, as stated in applicable labeling and official documentation.

We implement reasonable security measures and procedures in accordance with applicable information protection standards and laws to safeguard the Services and your data. However, We do not warrant that the Services are safe from loss, damage, attacks, viruses, interference, hacking, or other security breaches. Accordingly, we disclaim all liability related thereto, except where otherwise required under applicable laws.

All or part of the Services may not be available in certain languages or countries. We do not warrant that the Services are available or appropriate to be provided or used in certain regions.

2. Limitation of Liability

We are not responsible for damages caused by a member’s fault, a third-party provider’s fault, or failures of third-party networks, devices, or systems. We may be liable to the extent of any willful misconduct on our part.

In no event shall we, our respective employees, officers, directors or representatives be liable for any indirect, incidental, special or consequential, punitive damages, or loss of data or profits.

If we are found liable for damages, our liability is limited to the total amount a member paid for paid services in the last 12 months. However, this limitation may not apply to damages caused by our willful misconduct or gross negligence.

This limitation applies in each event even if we have been advised of the possibility of such damages or we could have foreseen.

VIII. Termination

1. Termination by Member

Members may terminate this Agreement (withdrawal from membership) at any time through the account settings menu in the Services. If members are using a subscription based paid Service, a separate termination process may be required according to the payment and refund policy of the applicable individual purchase agreement.

2. Termination by Company

We may immediately terminate this Agreement with a member in the following cases:

• If the member violates these Terms, our policies, guidelines, or any Service-specific notices and fails to remedy such violation within at least 7 days after we request rectification;
• If there is a request or order from a government authority;
• If the member’s use of the Services violates applicable laws;
• If our provision of the Services to the member violates applicable laws; or
• If the member has not used the Services for 2 years despite a 30‑day prior notice.

If we terminate this Agreement for the above reasons, we are not liable for any damages to the member or third parties arising therefrom.

3. Effect of Termination

Upon termination of this Agreement, except for information we must retain under applicable laws and our Privacy Policy, all member data will be deleted. All data and access rights related to a member’s Medit ID, account, email, and Content will be extinguished, and individual purchase agreements for paid Services will automatically terminate.

Termination of this Agreement is irrevocable.

IX. Governing Law and Dispute Resolution

1. Governing Law

Except for U.S. Users (as defined below) and EU Users (as defined below), these Terms and any disputes arising between the Company and a member in connection with the Services shall be exclusively governed by the laws of the Republic of Korea, without giving effect to any choice of law or conflict of law provisions.

2. Dispute Resolution

Except for U.S. Users and EU Users, if any dispute arises between the Company and a member in connection with these Terms or the Services, such dispute shall be submitted to the personal and exclusive jurisdiction of the Seoul Central District Court located in Seoul, Republic of Korea.

3. Exceptions

For U.S. Users:

“U.S. Users” refers to individuals, who (i) reside in the United States, (ii) access the Services from the United States; or (iii) have set the United States as their country of access in their account.

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to the Services, these Terms, or their breach, termination, enforcement, interpretation, or validity shall be resolved exclusively by arbitration administered by the American Arbitration Association (AAA) under its arbitration rules. The seat shall be in California, and the number of arbitrators shall be one.

You expressly acknowledge and agree to waive any right to participate in a class action, class-wide arbitration or any other representative proceeding. You may only resolve disputes with us on an individual basis, and you may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.

Notwithstanding anything to the contrary, nothing in these Terms prevents the Company from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent unauthorized use or abuse of the Services.

For EU Users:

“EU Users” refer to individuals, who (i) reside in the European Union or England, Wales, Switzerland, Norway or Iceland, (ii) access the Services from any of these countries, or (iii) have set any of these countries in their account.

These Terms shall be governed by the laws of England and Wales, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to the Services, these Terms, or their breach, termination, enforcement, interpretation, or validity shall be resolved exclusively by arbitration administered by London Court of International Arbitration (LCIA) under its arbitration rules. The seat shall be in London, England. The language shall be English, and the number of arbitrators shall be one.

X. Miscellaneous

1. Language

These English Terms are based on the original Korean version. In case of any discrepancies between the Korean and English versions, the Korean version shall prevail.

2. Privacy

For details regarding protection and processing of a member’s personal data, please refer to our Privacy Policy.

3. Customer Support

Members may contact us for inquiries, complaints, or dispute resolution through the following:

- Email: support@medit.com

- Medit Help Center: https://support.medit.com

For additional assistance, please use the customer support menu within the Medit Link platform.

4. Supplementary Provisions

These Terms are effective from [08.28.2025].